Shipping policy

🚚 Sanrova Shipping Policy

At Sanrova, we’re dedicated to delivering your wellness products quickly, safely, and with care.
Every order is carefully packed and shipped to ensure your experience with us is as relaxing as the products we create. 💚

📦 Order Processing

  • All orders are processed within 1–3 business days (excluding weekends and holidays).

  • Once your order is shipped, you’ll receive a confirmation email with a tracking number so you can follow your package every step of the way.

  • During high-volume periods or promotions, processing may take a little longer — but we’ll always keep you informed.

🌍 Shipping Times

Shipping times vary depending on your location:

Region Estimated Delivery Time
United States & Canada 7–14 business days
United Kingdom & Europe 10–18 business days
Australia & New Zealand 10–18 business days
Rest of World 12–20 business days

These are estimated times. Actual delivery may vary slightly due to carrier delays or customs.

💲 Shipping Costs

  • Free shipping on eligible orders (as displayed at checkout).

  • For all other orders, shipping costs are calculated at checkout based on your delivery location.

  • If you decide to return your order, please note that return shipping costs are the customer’s responsibility.

✈️ International Orders

We proudly ship worldwide! 🌍
Please note that customs fees, import duties, or taxes may apply depending on your country’s regulations — these are not included in our prices and are the responsibility of the customer.

🚫 Address & Delivery Issues

Please double-check your shipping details before completing your order.
We are not responsible for:

  • Delays caused by incorrect addresses

  • Lost packages due to incomplete delivery information

  • Delays from customs or the carrier once your order is in transit

If you notice an error after placing your order, email us immediately at mysanrova@gmail.com — we’ll do our best to update it before your order ships.

💬 Need Help?

If you have questions about your delivery, tracking, or shipping options, our friendly support team is always ready to help.
📧contact@sanrova.com

Thank you for choosing Sanrova — where care and calmness meet, right at your doorstep. 🌸